What is a Penalty and What is the Policy?

Gigs provides guidelines on the items and criteria for penalties that the company can take in accordance with the terms and conditions to ensure the safety and reliability of transactions.

If there is evidence of activities that disrupt the service usage of other members or hinder the operation of the company's service, penalties will be imposed according to this policy.

It is important to review this policy before using the service, and please note that Gigs is not responsible for any issues arising from failure to understand and comply with it.

Penalty Operation Policy

• Penalty measures can be applied to all members using the Gigs service.
• Penalty measures can be applied not only based on the contents of the terms and conditions but also in cases suspected of violating other provisions of the terms and conditions or relevant laws, or engaging in illegal or unfair activities.
• When the company imposes usage restrictions and other necessary measures due to penalties, it will notify the member in advance through phone calls, emails, or other means of communication. However, if the company deems that prompt action is necessary, it may take action first and then notify the member.
• Members can raise objections to the company's measures, and if the company determines that the objection is valid, it may lift the measures.

Penalty Procedure

1. Verification of Reason for Measures
   1. The member's violation of the regulations is examined, and the post-registration activity history and records of measures are comprehensively considered to determine whether penalty measures should be taken and how.
2. Notice of Planned Measures
   1. The subjects will be notified of the measures and their planned implementation through email, Gigs notifications, SMS, etc.
3. Submission of Explanations
   1. After reviewing the measures and deadlines provided in the notice, the member can submit their explanation in response.
   2. The explanation will be reviewed by the relevant department, and a response will be sent, indicating the final decision on the measures.
   3. If there is no response within the given deadline, the final penalty will be applied according to the provided guidance.
4. Implementation of Measures
   1. The final measures determined based on steps 1 to 3 will be implemented.

※ Steps 1 to 3 may be skipped depending on the measures and criteria.

Key Penalty Measures

• Direct Payment-related Actions
  • Exposing contact channels before a transaction
  • Conducting on/offline face-to-face consultations before a transaction
  • Engaging in direct payment outside of Gigs
  • Any other acts inducing direct payment
• Payment/Transaction Misconduct
  • Repeated purchase/cancellation without intent to complete a transaction
  • Engaging in payments solely to utilize Gigs payment methods
  • Identity theft regarding payment methods
  • Illegitimate use of free benefits
  • Manipulating sales data
  • Converting payment methods into cash
  • Any other fraudulent activities
• System Abuse
  • Abnormal utilization of the company's system
  • Unauthorized use of the company's information/data
• Disruptive Behavior
  • Threats, verbal abuse, defamation, or humiliation towards members or employees
  • Abuse of the inquiry/answer function
  • Unresponsiveness or avoidance of communication
  • Any other impolite or disruptive acts
• Inappropriate Trading of Services
  • Buying/selling services that violate laws, public order, and decency
• Violation of Rights
  • Infringement of copyright, portrait rights, etc.
  • Invasion of personal information
  • Any other infringement of third-party rights
• Violation of Expert Duties
  • Failure to provide separate information on VAT and commissions
  • Any other violations of expert duties

※ Additionally, any cases suspected of violating other provisions of the terms and conditions or relevant laws, or engaging in illegal or unfair activities, are also subject to penalty measures.

Penalty Measures and Criteria

Measures

• Major Measures
  • Service Restriction: Unable to access all Gigs services.
• Supplementary Measures
  • Non-approval of Lectures: Registered lectures will be suspended from sale.
  • Deletion of Lecture Sales Data: Sales data related to penalties, such as course reviews, will be deleted.
  • Deletion of Messages and Notifications: Gigs messages related to penalties will be deleted.
  • Cancellation of Ongoing Lectures: Ongoing transactions related to penalties will be canceled.
  • Gigs Cash Refund and Suspension of Earnings Withdrawal: Settlement of Gigs cash and earnings related to penalties will be suspended.
  • Registration Restriction Measures: In cases where measures exceeding a certain threshold are required, the service agreement may be terminated, and registration restrictions may be applied.

Criteria

• Gigs Usage Restriction: Depending on the severity of the case, service usage can be suspended for a minimum of 7 days up to a maximum of 365 days.
• Non-approval of Lectures: Selling of lectures will be temporarily suspended for the duration specified in the individual notice to the member.

Important Notes

• Members (General)
  • If it is confirmed that a member terminates the service agreement arbitrarily or applies for re-use through another account, the company may refuse approval for the new application in accordance with the terms and conditions.
  • Measures for usage restrictions mean the suspension of all services, and temporary release of some services for usage during the measures is not allowed.
  • Members are responsible for the causes and consequences of penalty measures related to their own actions, and the company is not liable for any damages or disadvantages incurred unless there is intentional or gross negligence on the part of the company.
• Experts
  • If you have lectures on sale, they will be temporarily suspended as part of the planned measures.
  • Ongoing lectures are not affected by usage restrictions, and experts are required to fulfill their obligations.